GUARANTEE TERMS

At Grace Fine Jewls, we take pride in offering high-quality fine jewelry. We provide a 1 year limited guarantee against manufacturing defects on all out pieces, starting from the date of purchase, upon presentation of proof of purchase (receipt or order confirmation).

WHAT IS COVERED UNDER THIS GUARANTEE?

  • Manufacturing defects (e.g., broken clasps, loose settings faulty closures)

  • Missing or detached stones (not caused by misuse)

  • Abnormal tarnishing of the metal plating under normal use

WHAT IS NOT COVERED?

  • Damage caused by impact, misuse, or accidents

  • Exposure to chemicals (e.g., perfume, chlorine, lotions)

  • Discoloration due to sweat or improper storage

  • Broken chains due to pulling or tangling

  • Repairs or alterations by unauthorized third parties

  • Natural wear and tear over time

HOW TO REQUEST A WARRANTY CLAIM:

  1. Contact us at gracefinejewelryofficial@gmail.com or +1 (505) 919-6382

  2. Provide photos of the item and proof of purchase

  3. After technical assessment, the piece may be:

  • Repaired if possible

  • Replaced with the same or similar item

  • Exchanged for store credit, if the item is no longer available

JEWELRY CARE TIPS:

  • Avoid wearing your jewelry while bathing or swimming

  • Remove before sleeping or exercising

  • Store in a dry place, ideally in a soft pouch or jewelry box